Frequently asked questions

How secure is my order information?

Swiss Premiums knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline, and work diligently to make sure any data you provide through is protected.

How quickly will my order be processed?

Most orders are processed within 2-3 business days, provided the items are in stock and payment is verified. Please note:

  • Swiss Premiums does not process orders during weekends or holidays
  • All orders are charged sales tax if applicable
  • Swiss Premiums does not accept gift cards of any kind

Are you based in UAE?

Swisspremiums offices and warehouses are located in Dubai, UAE. All products are kept in air-conditioned stores.

Do you have a shop?

Swisspremiums does not have a shop. We are strong believers of online shopping!

Can I pay Cash on Delivery? Any additional charges?

Yes, you can pay Cash on Delivery. No additional charges are applied.

Is the Delivery Free in all UAE?

All orders are delivered with no shipping cost within 2-3 working day.

Do you ship internationally?

Swiss Premiums ships only to the UAE with no shipping cost. For all area outside UAE you need to write an email to our customer support team to

How do I change an item in my order?

You may change your order anytime before delivery by contacting Customer Service by email on

What are the Cash on delivery requirements?

You will be contacted by our customer service prior to the delivery of your order, please ensure that you have correct invoice amount in AED to avoid delays in receiving your order.

What if my question isn't addressed in your FAQ?

You are always welcome to contact our Customer Service team via email at





Business Bay 

Regal Tower - Office 1906

Dubai - UAE
+971 (0)4 421 96 09

+971 (0)55 607 25 58

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